Professional Communication
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Professional Communication

Conversation and Impact

Conversations have consequences – transactional, emotional, contractual, legal…

Managing teams effectively requires clarity, focus and tact in our messaging.

Goal oriented talk (to clients, patients, students, etc) requires clarity, focus and compassion.

I can show you how to make your conversational impacts positive and welcome.

Leading, Persuading, Negotiating, Encouraging…

Conversation is the basis of teamwork, leadership and management.

Meetings, consultations and reviews all require tact: listening and speaking.

Our words and expressions can inspire and involve colleagues, or otherwise.

Professional and personal reputations are enhanced and affected by what we say, and how.

Small Talk, Big Impact

Greetings and chit-chat are not trivial. Far from it – they’re the building blocks of relationships, trust and social bonds. Essential traits when working in teams.

Online or face-to-face, the things people say at the start and the end of an encounter is an indication of respect, affection or esteem, …in both directions.

I’ll show you ways chitchat can have real impact – because small talk is anything but trivial.

Explaining, Suggesting, Reassuring, Supporting…

Conversation is the heart of all service industries, business and education.

Meeting outsiders (clients, students, patients, etc) is how we operate.

Words and expressions can establish and enhance your standing, or otherwise.

And reputations are developed (or damaged) by what we say, and how.

Rapport and Humour

How people get along is key in professional settings. Trust is key.

Collaboration, cooperation and collegiality all develop through things we say, … and don’t say.

Humour attracts attention, engagement, and brings a sense of fun: a creative coping mechanism for high pressure situations.

While humour can unite, strengthen bonds and trust, tactless humour can be divisive.

I can show how to use humour to help build rapport and trust within your team.

Public Speaking

Giving speeches and presentations effectively needs planning.

Preparation enables you to speak with confidence.

Organise the content so each topic flows smoothly to the next.

Emphasise the key points, and use images to support your words

I’ll show how to structure the content so the conclusions follow.

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If you’re not sure, we’ll even look at ways to make the most of MS Powerpoint or other visual aids.

Where the stakes are higher, like job interviews we can rehearse your presentation together, if relevant.

These sessions will give you the confidence to express yourself and explain your ideas effectively.

Communication Across Cultures

Culture is our way of thinking and behaving. Consider hand-shaking. When do we it, with whom and why?

Awkwardness or embarrassment can arise if we’re unprepared, and we can appear uncouth. We may even unwittingly cause offence.

This isn’t simply about ‘international’ colleagues. Cultural difference can be subtle or obvious, among those using the same language, even within the same family.

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For another broad example, consider politeness.

What is politeness, exactly? What does rudeness look like? How do people show respect in conversation?

How should I address you? By your first name, your title, your position? And how do you refer to me, in public and in private?

The rules are not always simple or obvious, but when we transgress, people notice.

I can help raise intercultural awareness with your team. Just ask.

Explaining, Suggesting, Reassuring, Supporting…

Conversation is the heart of all service industries, business and education.

Meeting outsiders (clients, students, patients, etc) is how we operate.

Words and expressions can establish and enhance your standing, or otherwise.

And reputations are developed (or damaged) by what we say, and how.

Want to know more? Just ask.

Let me show you how to improve the quality of conversations between colleagues and with those who interact with your setting.

SMS text message / voice call

07493 849 200

email: theo.maniski@yahoo.com